I was happy when told that I was going to have a spinal injection. Sciatica has been torturing me since October of last year. Walking has been reduced to a painful hobble. I wake multiple times every night with pains shooting down my leg. My fiancee and I are going travelling soon and I worry that we won’t be able to enjoy it if I can’t get around.
The NHS could not perform the operation. Instead I was referred to a private hospital on the Sussex/Surrey border. I was surprised by the hospital. And a little unnerved. The reception desk was busy with people who looked like they should be on the reception desk of upper class hotels. I was directed upstairs. The corridors were wide and empty save for a cleaner and a mother and daughter who were talking amongst themselves. When upstairs I was shown to my room and given spa-style flip flops and a dressing gown. I had the room to myself. I also had a TV but couldn’t be bothered to look for the remote and partly scared that I would hit another button by accident which would send the staff running.
A lady promptly came by and asked what sandwich I would like to have after my procedure. Coffee or tea? I gave my order and sat down to read while I waited. A nurse came in and took my vitals. She was chatty, which was nice, but it slowly dawned that where I was used to care, I was experiencing something like customer service.
Half an hour later I was shown to the surgery room. There were five or six nurses talking and checking equipment at a leisurely pace. The procedure started. I felt the pressure in my spine for a few minutes and then it was all done. I was rolled onto a wheelie-bed and taken back to my room.
I was in there for two minutes before my sandwich and coffee was bought in. Along with bourbon biscuits and a glass bottle of water with the hospital’s insignia on it. Twenty minutes later I was bored so I got up and changed back into my civvies. I walked to the ward desk and asked to be discharged. The lady obliged and five minutes later I was out.
I don’t understand private health care. It has done great things for people by giving them quick access to procedures and treatments which would otherwise have taken months or longer.
But what does that say about how we are treating our NHS? I say our NHS because we pay for it. It is a service of our financial outgoing and therefore we have a vested interest in its welfare.I would rather have doctors and nurses treat me as a patient with genuine care and compassion, than be treated like a customer using a service for the benefit of a survey – which arrived on my phone via text two days later.
Perhaps I am bringing bias to the entire experience. After all my time in the private hospital was pleasant. But care should not be costly. Care should be free to all (yes, through taxes) and it should never be abused through privatisation (which is statistically proven to provide worse service in terms of overall health.)
In an unchecked market, privatisation breeds competition at the cost of care levels as companies try to save money.
The NHS might be a money pit. But it is meant to have money poured into it for the betterment of treatment. Anything else would be negligent to our health. If someone wants to increase my tax to fully fund our public services; take my money.